Quality Standards

GRCC is committed to providing high quality services and support to the people and communities we work with, so we make sure that we meet nationally recognised quality assurance standards.

GRCC holds the externally accredited ISO 9001 Mark which confirms our commitment to ensuring that our systems and processes are efficient and effective.  We are assessed on the following areas:

·         Leadership

·         Planning

·         Support – including IT and HR

·         Operations – customer services and communications

·         Performance evaluation

·         Improvement

·         Legal compliance

We aim to provide a high standard of service delivery to individuals, communities and other stakeholders, and we value feedback.  If you or an organisation you are involved with has received support from GRCC we are interested in hearing about your experiences.  This helps us monitor the impact of our work and give us an idea of the support that may be needed in future.  You can find our online feedback form here.