Quality Standards

GRCC is committed to providing high quality services and support to the people and communities we work with, so we make sure that we follow nationally recognised quality assurance standards.

Our self-assessment demonstrates that we conform to NCVO's eleven Trusted Charity Quality Areas and all related indicators. The quality areas are:

- Governance

- Planning

- Leadership and Management

- User Centred Services

- Managing People

- Learning and Development

- Managing Money

- Managing Resources

- External Communication

- Working with Others

- Assessing Outcomes and Impact

We aim to provide a high standard of service delivery to individuals, communities and other stakeholders, and we value feedback.  If you or an organisation you are involved with has received support from GRCC we are interested in hearing about your experiences.  This helps us monitor the impact of our work and give us an idea of the support that may be needed in future.  You can find our online feedback form here.